Refund policy

TZANUA Return Policy

At TZANUA, each piece is intentionally sourced through our global network of retail partners and undergoes a quality process before reaching you.

Due to the nature of our sourcing and fulfillment structure, all sales are final.

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All Sales Final

We do not offer:
    •    Returns
    •    Refunds
    •    Exchanges

All purchases are considered final once an order has been placed.

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Order Accuracy & Quality Commitment

We take great care in ensuring that every order is fulfilled correctly and meets our quality standards before shipment.

Because of this, we ask that customers review all product details, sizing, and descriptions carefully prior to completing their purchase.

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Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery so we can review the issue.

📧 tzanua.customerservice@gmail.com

Approved cases will be addressed at our discretion.

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Important Notice

As TZANUA pieces are sourced internationally and handled through a multi-stage fulfillment process, we are unable to restock or resell returned items. This policy allows us to maintain the integrity and quality of every piece we offer.

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Contact

For any questions regarding your order:

📧 tzanua.customerservice@gmail.com