Shipping policy

TZANUA Shipping Policy

Processing & Delivery Time

At TZANUA, each piece is thoughtfully sourced through our global network of retail partners and undergoes a quality process before being shipped to you.

Because of this intentional sourcing model, please allow approximately 2–4 weeks for your order to be processed and delivered.

Some pieces may arrive sooner, while select collections may require the full timeframe depending on sourcing and preparation.

We truly appreciate your patience as we deliver pieces that are curated with care.

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Shipping & Tracking

Once your order has completed processing and is prepared for final shipment, you will receive tracking information via email.

Estimated delivery after dispatch:
    •    Standard Shipping: 5–8 business days
    •    Expedited Shipping: 2–4 business days

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Shipping Fees

Shipping costs are calculated at checkout based on your selected delivery method and location.

From time to time, we may offer complimentary shipping on select orders or collections.

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International Shipping

We are pleased to offer shipping to select international destinations.

Please note:
    •    Delivery timelines may vary depending on customs and local carriers
    •    Any duties, taxes, or import fees are the responsibility of the recipient

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Order Accuracy

Please review your shipping details carefully at checkout.

If you need to make a change, contact us within 24 hours of placing your order, and we will do our best to accommodate your request.

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Delayed Shipments

As our pieces are sourced internationally and processed through multiple stages, occasional delays may occur.

We appreciate your understanding and patience as we work to ensure each order meets our quality standards before arriving to you.

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Contact

For any shipping-related questions:

📧 tzanua.customerservice@gmail.com